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Hi Forrest,

Thank you for reaching out, and I sincerely apologize that your ADA-accessible tickets for Zach Bryan at State Farm Stadium on September 5 were changed to non-ADA seating. I understand how critical this is, and I want to assure you that we're going to make this right immediately.

I completely understand that non-ADA seats do not meet your accessibility needs, and I'm committed to correcting this error without delay. Your access and comfort at this event are our top priority. I've reviewed your account and identified the issue. Unfortunately, the exchange option isn't available through the SeatGeek app for this situation, but that won't prevent us from resolving this for you. I'm taking personal ownership of this matter and will work directly to ensure your tickets are restored to ADA-accessible seating right away.

This is incredibly important for you to enjoy the event, and I want to assure you that I'm actively working on this. I will be reaching back to you as soon as I have an update on your ADA-accessible seating. You can expect to hear from me very soon with good news.

I apologize again for this inconvenience and any stress this has caused. Please know that we're here to help and will not rest until this is resolved.

Dear Forrest,

Thank you for your patience as we worked to resolve your seating situation for the Zach Bryan concert at State Farm Stadium on September 5th.

I understand how important it is to have accessible seating that meets your needs, and I appreciate you bringing this to our attention. Based on our current inventory, I have two options available for you:

Option 1: We have accessible seating available higher up in the section (12 rows from the current location). These seats would maintain the accessibility standards you need for a comfortable experience.

Option 2: If you prefer, we can process a full refund for your tickets.

I want to make sure you have a fair experience with SeatGeek, so please let me know which option works best for you. If you have any questions about either option or would like to discuss other possibilities, I'm here to help and happy to work with you to find the solution that suits you best. Please reply at your earliest convenience so we can move forward and get this resolved for you.

Thank you for your understanding and for giving us the opportunity to make this right.

Hello,

Let's go with "Option 1: We have accessible seating available higher up in the section (12 rows from the current location). These seats would maintain the accessibility standards you need for a comfortable experience.", as I would still love to go to the concert.

Thank you for your help!

Dear Forrest,

Thank you for letting us know, and we're so glad you'll still be able to attend the Zach Bryan concert at State Farm Stadium on September 5! We appreciate your patience and understanding throughout this process.

I will be working on confirming and completing the exchange of your seats to the accessible seating location. Please allow me some time to process this, and I will reach out to you as soon as the exchange is finalized with your new seat details.

Thank you again for choosing to attend the event, and I look forward to confirming everything with you shortly.

Dear Forrest,

Thank you for your patience as we worked to resolve your seating situation for the Zach Bryan concert at State Farm Stadium on September 5th.

I sincerely apologize for the inconvenience. I understand that I previously indicated ADA-accessible seating would be available, and unfortunately, due to current inventory constraints, we are not able to provide that option at this time.

I've received an update from the box office regarding available seating options. Based on what we have, I wanted to present you with the options that are available:

Option 1: Keep the relocated standard seats in Section 204, Row 8, Seats 12-13

Option 2: Receive a full refund for your tickets

I understand these options may not be ideal given your accessibility needs. Please let me know which option works best for you, or if you'd like to discuss this further, I'm here to help.

Thank you for your understanding.